Imprint

KB & MP Events OG (661370d)

Registered office in Vienna, business address:

Bäckerstraße 2/16, 1010 Vienna

VAT ID: ATU80718948

Email: office@soul-dayparty.at

General Terms and Conditions

KB & MP Events OG – brand “SOUL.”

Organiser And Scope

The organiser of all events under the brand "SOUL." is KB & MP Events OG, Bäckerstraße 2/16, 1010 Vienna, Austria (hereinafter "Organiser").

These General Terms and Conditions apply to all events of the brand "SOUL.".

By purchasing a ticket or entering the event premises, the visitor agrees to these Terms and Conditions.

Conclusion Of Contract And Ticket Purchase

Tickets are purchased via the Organiser's website or authorised ticket providers.

By completing the order, the customer submits a binding offer. The contract is only concluded upon confirmation by the Organiser or the ticket provider.

Tickets may only be purchased by persons of legal age with full legal capacity. The minimum age is 20 years.

Pursuant to § 18 (1) no. 10 FAGG, there is no right of withdrawal or cancellation for leisure services with a fixed date.

Ticket Conditions

Tickets may be personalised and entitle only the named person to entry.

The Organiser is entitled to request an official photo ID upon entry.

There is no entitlement to a replacement if a ticket is lost.

Transfer And Resale

Private transfer of tickets is permitted, provided they are not sold above the original price and no commercial purpose is pursued.

Commercial or speculative resale is prohibited.

In the event of a violation, the Organiser may block the ticket, refuse entry and claim a contractual penalty of up to EUR 2,000.

Admission To The Event

Admission is only possible with a valid ticket.

The Organiser may refuse entry to persons or expel them from the event, in particular in cases of heavy alcohol or drug consumption, aggressive or discriminatory behaviour, violation of legal regulations or carrying prohibited items.

In these cases the ticket becomes void without any entitlement to a refund.

House Rules And Code Of Conduct

House rules are exercised by the Organiser and the security staff commissioned by them.

In particular, it is prohibited to use violence, enter restricted areas, damage infrastructure or disregard safety-related instructions.

Violations may result in immediate exclusion.

Dresscode

If a dresscode is communicated or indicated for an event (e.g. on the website, in the ticket shop, in invitations or in the event description), it must be observed.

The Organiser as well as the commissioned entry and security staff are entitled to refuse entry to persons who do not comply with the communicated dresscode.

In this case there is no entitlement to a refund of the ticket price.

Whether the dresscode has been complied with is assessed exclusively by the Organiser or the staff commissioned by them on site.

Authority To Issue Instructions And Decision-Making

Security staff, entry staff or other external service providers deployed by the Organiser act within the scope of the tasks assigned to them (e.g. entry control, security checks, enforcement of house rules).

However, these persons are not authorised to make binding commitments regarding refunds, contract changes, special permissions or other internal decisions of the Organiser.

Statements such as "You can get a refund", "Just send an email and you will get your money back" or similar are only binding if made expressly and in writing by the Organiser.

Only written declarations by the Organiser are authoritative.

Prohibited Items

Carrying weapons, glass containers, drugs, pyrotechnics, drones, own food and drinks (except medically necessary ones) as well as unauthorised promotional material is prohibited.

Security staff are entitled to confiscate such items.

Photo And Video Recordings

Photo and video recordings may be made during the event.

By entering the event premises, the visitor agrees that these may be used for advertising, marketing and documentation purposes.

Private recordings are permitted provided they are not used commercially.

Cancellation Of The Event

If an event is cancelled before it begins, the ticket price will be refunded.

Advance booking, system and handling fees may be excluded, unless they were collected by the Organiser.

Further claims, in particular travel or accommodation costs, are excluded, except in cases of intent or gross negligence.

Postponement

If an event is postponed to another date, tickets already purchased automatically remain valid for the replacement date.

The Organiser is entitled in particular to postpone events due to official requirements, security reasons, force majeure, weather conditions making the event unreasonable or other circumstances beyond the Organiser's control.

In the event of postponement due to weather, force majeure or security reasons, tickets automatically remain valid for the replacement date.

A refund or withdrawal from the ticket purchase is excluded in these cases, to the extent permitted by law.

Change Of Location

If the location changes within a radius of 10 kilometres of the originally announced venue, the ticket remains valid.

A refund is excluded in this case, provided the nature and character of the event are preserved.

Programme Changes

Changes to the line-up or schedule are possible and do not entitle to a refund, provided the character of the event is preserved.

Weather And Outdoor Character

Events of the brand "SOUL." may take place entirely or partly outdoors.

Weather conditions such as rain, wind, heat, temperature fluctuations or other weather-related influences do not constitute a defect of the event and do not entitle to a refund or reduction of the ticket price.

The Organiser is entitled to close individual areas, adjust the schedule, change programme items or take safety measures due to weather, provided the overall character of the event is preserved.

Volume And Health

High volume levels may occur at events.

Visitors are responsible for suitable hearing protection themselves.

Liability for damage to health only exists in cases of intent or gross negligence.

Liability

The Organiser is only liable for damage caused by intentional or grossly negligent conduct.

No liability is accepted for lost items, damage caused by third parties or force majeure.

Protection Of Minors

Admission to events of the brand "SOUL." is exclusively permitted to persons aged 20 and over. Minors are not admitted, even when accompanied by a legal guardian.

Data Protection

Personal data is processed in accordance with the GDPR and Austrian data protection law. Details can be found in the privacy policy on the website.

Applicable Law

Austrian law applies exclusively. Place of jurisdiction is Vienna, to the extent permitted by law.

Severability Clause

Should any provision of these Terms and Conditions be invalid, the validity of the remaining provisions shall remain unaffected.